Frequently Asked
Billing Questions

We accept Visa, Mastercard & Interac Direct Debit


We direct bill a number of providers for regular eye examinations and prescription eyewear. In most cases, private medical plans provided through work or self-insurance, cover most, if not all these costs.

Prior to attending our office, you will need to find out the amount of coverage you are entitled to, as we are unable to do a predetermination at the office. Major private health providers such as Great West Life, Manulife, Pacific Blue Cross, and Sun Life have help lines you can phone to determine your coverage.

After the eye exam, we will process the payment through the insurance company. You are responsible for any remaining balance owing. If for any reason the payment is declined, you must pay the doctor’s fee / eyeglass cost and we will issue a receipt that you can submit for reimbursement.
People with certain Government plans also have coverage for eye exams. People on disability or social assistance generally have a portion of their eye exam covered. First Nations and Inuit peoples are also covered every two years by the Federal First Nations and Inuit Health Program. Most Canadian veterans have coverage every two years through the veterans’ affairs department.

To find out if you are eligible for these programs contact us with your B.C. Medical PHN, and if applicable First Nations Status Number or Veterans DVA Number and we will contact the respective agencies for authorization of your eye exam. Mona Vision does not extra bill on these plans.
Routine eye exams are paid for by B.C. Medical for certain groups of people. If you are a Senior Citizen 65 Years or older, or a Young Person under the age of 19, you are covered for a fixed amount towards your exam every year. If you fall within these guidelines, simply supply us with your B.C. Medical Personal Health Number (PHN) when you book your appointment or when you come in and we will bill a portion of your exam fee to B.C. Medical.

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